Privacy Policy

1. Introduction and Scope

Welcome to InterpretWise! We are an AI-powered interpretation platform dedicated to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use and share it, and your rights regarding that data. It applies when you use our websites, applications, and services (collectively, the “Services”), and it covers personal data of all individuals who interact with us – including customers, event participants, interpreters, and website visitors.

InterpretWise processes personal data in accordance with the EU's General Data Protection Regulation (GDPR) and other applicable privacy laws worldwide. We design our products and services with privacy in mind (“privacy by design”), and we commit to handling your personal information lawfully, fairly, and transparently.

Data Controller vs Processor: Depending on the context, InterpretWise may act either as a data controller or a data processor of your personal data. If you use our website or sign up for an account, InterpretWise is the controller of the data you provide. However, if you are an end-user or participant in an event hosted by one of our business customers, that customer is the data controller and InterpretWise acts as a data processor on their behalf. In those cases, we process your data only under the customer's instructions, and you should also review the event organizer's privacy policy.

By using InterpretWise Services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, you can always contact us at the details provided at the end of this Policy.

2. Who We Are

InterpretWise, MB (“InterpretWise”, “we”, “us” or “our”) is the company responsible for your personal data when you use our Services. Our legal entity is registered as follows:

• Company Name: InterpretWise, MB
• Company Code: 307241156
• Registered Address: Girulių g. 10, LT-12112 Vilnius, Lithuania
• Contact Email: info@interpretwise.com

We have appointed a Data Protection Officer (DPO) to oversee our privacy program and address your questions or concerns. You can reach our DPO by emailing info@interpretwise.com.

3. Personal Data We Collect

We only collect personal data that is relevant and necessary for your interaction with InterpretWise. The types of personal data we may collect include:

• Account and Contact Information
• Event and Usage Data
• Technical and Device Information
• Cookies and Tracking Data
• Communication Data

We do not collect sensitive personal data unless explicitly provided and required. We do not knowingly collect data from children under 16.

4. How We Use Your Personal Data

We use your personal data for:

• Providing and improving Services
• Contract performance
• Communication
• Marketing (with consent)
• Analytics and product development
• Security and fraud prevention
• Legal compliance

We do not use your data for purposes incompatible with the above and do not conduct automated decision-making with legal impact.

5. Legal Bases for Processing (EEA/UK)

Depending on context, we rely on:

• Contract Performance
• Legitimate Interests
• Consent
• Legal Obligation

6. How We Share Personal Data

We share data only with:

• Service Providers (under contract)
• Business Partners (only where lawful)
• Event Hosts/Organizations
• Affiliates
• Legal/Safety Authorities (when necessary)
• In Business Transfers

We do NOT sell your data.

7. Cookies and Tracking Technologies

We use cookies for:

• Necessary functionality
• Preferences
• Analytics (with consent)
• Marketing (with consent)

Users can manage cookie preferences via browser settings or our site interface.

8. Data Retention

We retain data:

• As long as necessary for purpose or law
• 30 days after account closure for account data
• Based on customer instructions for event data
• 2 years for communication records
• Longer if required for legal claims

9. Your Rights and Choices

Under GDPR and other laws, you have the right to:

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Data portability
• Withdraw consent
• Avoid automated decisions

Contact info@interpretwise.com to exercise any of these rights.

10. International Data Transfers

InterpretWise operates globally and may transfer data internationally. However, our primary infrastructure is hosted by Microsoft Azure in the European Union, ensuring GDPR-compliant protection. For transfers outside the EU, we rely on:

• Adequacy decisions
• Standard Contractual Clauses (SCCs)
• Transfer impact assessments and supplementary safeguards

11. Data Security

We implement robust measures including:

• TLS/SSL encryption
• Role-based access control
• System monitoring and updates
• Vendor security reviews
• Physical security at data centers

Hosted entirely on Microsoft Azure cloud infrastructure, all production servers and data storage are located within the European Union, ensuring compliance with GDPR and maximum data security.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our site, and material updates may be communicated via email or direct notice.

13. Contact Information

If you have questions about this Privacy Policy or your personal data:

• General Contact: info@interpretwise.com
• Privacy Questions: info@interpretwise.com
• Postal Mail: InterpretWise, MB, Girulių g. 10, LT-12112 Vilnius, Lithuania
• Company Code: 307241156

Thank you for trusting InterpretWise. We are committed to protecting your data and your rights.